Terms and Conditions

Terms and Conditions of Meama GmbH

Note: This English version of the General Terms and Conditions is provided for information purposes only. The legally binding version of these Terms is the German version, which can be found 
here: https://meama.at/policies/terms-of-service. In case of any discrepancies or contradictions, the German version shall prevail.

1. Scope

1.1. These general terms and conditions (hereinafter referred to as "T&Cs") apply to all orders placed by you through the online store of Meama GmbH, Hauptstraße 61b/3, 3001 Mauerbach, Austria.

1.2. The product offerings in our online store are intended exclusively for buyers who are at least 18 years old.

1.3. All our deliveries, services, and offers are made solely on the basis of these T&Cs. These T&Cs also apply to future business relationships with companies, even if they are not explicitly agreed upon again. We hereby explicitly reject any opposing terms and conditions from customers that contradict our own T&Cs.

1.4. The contractual language is exclusively German.

1.5. The current version of our T&Cs can be viewed and printed at any time on our website: https://meama.at/pages/rechtliches.

2. Conclusion of Contract

2.1. The presentation of goods in the online store does not constitute a legally binding offer but an invitation to place an order.

2.2. By clicking the “Order with obligation to pay” button, you submit a binding offer to purchase the goods in your shopping cart. You will have the opportunity to review and, if necessary, correct your order before submitting it.

2.3. Upon receipt of your purchase offer, you will receive an automatically generated email confirming that we have received your order (order confirmation). This confirmation does not constitute acceptance of your offer. A binding contract is not formed at this stage.

2.4. A purchase contract is only concluded once we expressly accept your offer (order confirmation) or when we dispatch the goods to you without prior express acceptance. If more than one of these events occurs, the contract is concluded at the time of the first event. Your offer may only be accepted within a time frame in which you can reasonably expect a response. Exception: for payments made in advance or via PayPal, the contract is concluded immediately upon your order.

2.5. Orders are only accepted in household quantities.

3. Prices

3.1. The prices listed on the product pages include statutory VAT and other price components and are subject to additional shipping costs.

4. Payment Terms; Default

4.1. Payment can be made via:

• Credit Card

• PayPal

• Klarna

• Google Pay

• Apple Pay

4.2. The available payment methods are determined by us. We reserve the right to offer only selected payment methods for specific orders, e.g., advance payment only, to safeguard against credit risks.

4.3. When paying by credit card, the purchase amount will be reserved on your card at the time of ordering (authorization). The card will be charged when the goods are dispatched.

4.4. For payments via PayPal, you will be redirected to the PayPal website during the checkout process. You must be registered or register with PayPal, authenticate yourself, and confirm the payment to us. Once the order is placed, we will instruct PayPal to initiate the payment process. PayPal will then carry out the payment immediately.

4.5. When paying via Klarna, payment is made on invoice to Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. The payment term is 30 days from receipt of goods. Use of Klarna requires a positive credit check. Based on this check, we may only offer you payment methods that are permissible according to Klarna’s criteria.

4.6. Google Pay allows you to make purchases using a virtual account number representing your registered debit or credit card. The amount will be charged to that card.

4.7. Apple Pay allows you to make purchases using virtual copies of your credit or debit cards stored in the app for iOS, iPadOS, macOS, and/or watchOS.

5. Offsetting; Right of Retention

5.1. You are only entitled to offset claims if your counterclaim has been legally established, is undisputed, acknowledged by us, or is directly connected to our main claim.

5.2. You may only exercise a right of retention if your counterclaim arises from the same contractual relationship.

6. Delivery

6.1. Unless otherwise agreed, delivery is made from our warehouse to the shipping address you provide.

6.2. If some of the ordered products are not in stock, we are entitled to make partial deliveries, provided this is reasonable for you. Any delivery periods only begin upon receipt of the last partial delivery.

6.3. Deliveries are subject to product availability. If an item is not available at the time of your order, you will be informed of the estimated delivery date, and your order will be placed on hold. The item will be shipped as soon as it is available, without further notification. If the item is permanently unavailable (e.g., due to a sold-out vintage wine), you will be notified immediately. We may suggest a comparable product. If no alternative is available or you do not wish to accept one, any payments already made will be refunded promptly.

6.4. We are exceptionally not obligated to deliver the ordered goods if we have properly ordered them from our suppliers but have not received them correctly or on time (congruent cover transaction). This requires that we are not responsible for the unavailability and that you have been informed without delay. We must also not have assumed the procurement risk. In such cases, any payments you made will be refunded immediately. We do not assume the risk of procuring ordered goods, even in the case of goods described only by type and features (generic goods). We are only obligated to deliver from our existing stock and from goods ordered from our suppliers.

7. Retention of Title

7.1. The goods remain our property until full payment has been made.

7.2. If you are a business customer as defined by § 1 UGB, the following also applies:

a. We retain ownership of the goods until all claims from the ongoing business relationship have been settled in full. Pledging or transferring ownership as security is not permitted before ownership is transferred.

b. You may resell the goods in the ordinary course of business. In that case, you assign all claims resulting from such resale to us in the amount of the invoice total. We accept the assignment. You are authorized to collect the claims, but if you fail to meet your payment obligations, we reserve the right to collect them ourselves.

c. If the reserved goods are combined or mixed with other items, we acquire co-ownership of the new product in proportion to the invoice value of the reserved goods to the other processed items at the time of processing.

d. We are obligated to release securities at your request if the realizable value of our securities exceeds the secured claims by more than 10%. We reserve the right to choose which securities to release (in good faith under Austrian law).

8. Right of Withdrawal

8.1. Consumers generally have a statutory right of withdrawal.

8.2. For more information, please refer to our cancellation policy: https://meama.at/policies/refund-policy.

9. Voluntary Return Policy for Coffee Machines

9.1. When purchasing a coffee machine, we offer you a 14-day voluntary return policy, in addition to your statutory rights (including the right of withdrawal as per Section 8). The return period begins on the day you receive the machine.

9.2. This voluntary return policy applies only if the machine is returned in its original condition, complete (i.e., with all supplied accessories), undamaged, and without visible signs of use.

9.3. If you choose to exercise the voluntary return right, you will bear the return shipping costs.

9.4. To make use of the voluntary return right, please return the coffee machine in the condition described in Section 9.2, in the original packaging, to the following address:

Meama GmbH
c/o We Ship Fulfillment GmbH
Frikusweg 10
8141 Premstätten bei Graz
Austria

10. Transport Damage

10.1. If goods are delivered with obvious transport damage, please immediately report such defects to the carrier and contact us as soon as possible.

10.2. Failure to report or contact us does not affect your statutory warranty rights. However, it helps us to assert our own claims against the carrier or the transport insurance.

11. Warranty

11.1. Unless otherwise explicitly agreed, your warranty claims are governed by the statutory provisions of sales law.

11.2. If you are an entrepreneur within the meaning of § 1 UGB, the statutory provisions apply with the following modifications:

a. Only our own statements and the manufacturer's product description are binding regarding the condition of the goods, but not public praise, statements, or other advertising by the manufacturer.

b. You are obliged to immediately and with due care examine the goods for quality and quantity deviations and to notify us of obvious defects within 7 days of receipt of the goods. Timely dispatch is sufficient to meet the deadline. This also applies to hidden defects discovered later from the time of discovery. Failure to inspect and report defects excludes warranty claims.

c. In case of defects, we shall choose to remedy the defect by repair or replacement (subsequent performance). For repairs, we are not obliged to bear increased costs incurred by transporting the goods to a place other than the place of performance, unless the transport corresponds to the intended use of the goods.

d. If subsequent performance fails twice, you may demand a reduction of the purchase price or withdraw from the contract at your choice.

e. The warranty period is two years from delivery of the goods.

12. Liability

12.1. Unlimited liability: We are fully liable for intent and gross negligence as well as under the Product Liability Act. For slight negligence, we are liable for damages resulting from injury to life, body, or health of persons.

12.2. Otherwise, the following limited liability applies: For slight negligence, we are only liable in the case of breach of an essential contractual obligation whose fulfillment enables the proper execution of the contract in the first place and on which you regularly rely (cardinal obligation). Liability for slight negligence is limited to damages foreseeable at the time of contract conclusion, which typically occur. This limitation of liability also applies in favor of our vicarious agents.

13. Redemption of Value and Promotional Vouchers

13.1. You can redeem gift vouchers and promotional vouchers issued by us in our online shop.

13.2. The following conditions apply to the purchase and redemption of gift vouchers:

a) Gift vouchers can be purchased as value vouchers in our shop with various amounts available. After payment, you will receive the voucher code by email along with the order confirmation.

b) The gift voucher and any remaining balance are valid and redeemable for up to 3 years after purchase. The remaining balance can be checked anytime on the balance page.

c) Multiple gift vouchers can be redeemed per order. Gift vouchers must be entered during the ordering process in the designated field. Subsequent crediting is not possible.

d) Gift vouchers cannot be used to purchase other gift vouchers.

e) Cash payment of the voucher amount is not possible. Existing balances do not bear interest.

f) Gift vouchers are transferable. We can perform with discharging effect to the holder of the gift voucher unless we have knowledge or grossly negligent ignorance of the holder’s unauthorized status, incapacity, or lack of authorization to represent.

13.3. The following conditions apply to the redemption of promotional vouchers:

a) Promotional vouchers are announced via our communication channels or the online shop.

b) Promotional vouchers are only valid for consumers.

c) Promotional vouchers cannot be used to purchase gift vouchers.

d) Only one promotional voucher can be redeemed per order. They must be entered during ordering in the designated field. Subsequent crediting is not possible.

e) Scope, excluded goods, and validity period vary and are described in the respective promotional voucher details.

f) If the promotional voucher has a minimum purchase value, this must be met for redemption.

g) The promotional voucher will not be refunded if the customer partially or fully pays with the voucher during the promotional period and then exercises their statutory right of withdrawal and returns the goods.

h) Percentage discounts have maximum value limits for the order amount; if exceeded, the voucher does not apply.

i) Remaining balances of promotional vouchers are not refunded. Cash payment is not possible. Existing balances do not bear interest.

14. Additional Terms for Auto-Refill

14.1. Besides one-time purchase of coffee capsules, we offer you the possibility to subscribe to auto-refill for at least 6 capsule packs, delivered in a cycle you choose.

14.2. For auto-refill purchases, we grant the discount offered during the order process.

14.3. Payment is automatically charged at order time via the payment method selected during the order.

14.4. You can cancel the auto-refill at any time before the next order. Your statutory warranty rights and right of withdrawal remain unaffected.

15. Additional Terms for the “Try Meama Espresso Capsules” Offer (Austria)

15.1. If you participate in the “Try Meama Espresso Capsules” campaign, the following additional terms apply.

15.2. When purchasing 10 packs of Meama Espresso Capsules via the official campaign landing page, you receive a free espresso machine of your choice (subject to availability).

15.3. The offer is limited to 50 machines and cannot be combined with other promotions or discounts, especially not with the “Free Cups” promotion.

15.4. Upon full payment and shipment, ownership of the capsules and the espresso machine transfers to you. This is not a rental or trial offer.

15.5. Exchange or return of the free espresso machine is excluded unless a defect under statutory warranty applies.

15.6. The offer is exclusively for private end customers residing in Austria and limited to private use. Commercial resale of the machine is prohibited.

15.7. The organizer reserves the right to terminate or change the offer early, especially in case of sell-out or technical issues.

16. Additional Terms for the “Meama Espresso Capsules Giveaway” (Austria)

16.1. As part of the “Meama Espresso Capsules Giveaway” campaign, we raffle 100 free Meama Espresso Capsule sets (3 packs each: Bulldog, Macapuno Coconut, Hazelnut Chocolate) among all participants. Participation is free.

16.2. Only natural persons residing in Austria aged 18 or older are eligible. Requirements for participation:

• Registration to the Meama newsletter with valid email (double opt-in),

• Following the Instagram account @meama.at,

• Providing full name and shipping address via the participation form.

16.3. Participation is possible until the deadline stated on the landing page. After the campaign ends, 100 winners are selected randomly. No cash payment or transfer of prizes.

16.4. Winners will be notified by email and receive the giveaway products with free shipping. If no response is received within 7 days or conditions are unmet, a replacement winner will be chosen.

16.5. Only one entry per person is allowed. We reserve the right to exclude participants suspected of manipulation or automated mass participation.

16.6. Participation does not oblige purchase. Winners will receive an email two weeks after shipping asking for a product review (e.g., on Trustpilot) and social media mention with the Meama tag. Feedback is voluntary.

16.7. Non-winning participants will receive a thank-you email with product recommendations and a one-time €10 welcome voucher (minimum order value as stated on the landing page).

16.8. Meama reserves the right to end or adjust the giveaway at any time without prior notice for technical or legal reasons.

17. Additional Terms for the “Try Meama Multi-Machine” Offer

17.1. As part of the “Try Meama Multi-Machine” promotion, customers purchasing a package consisting of one Meama Multi-Machine, at least five selected capsule packs, and a premium cup receive the complete package at a special price starting from €51.45 (instead of the regular €258.44).
The package may include additional free gifts, such as a premium cup or other accessories. There is no legal entitlement to these gifts.

17.2. This offer is valid only while stocks last and exclusively for end customers residing in Austria.

17.3. Upon full payment and shipment of the order, ownership of the machine, capsules, and any included gifts transfers to the customer.

17.4. If you are not satisfied with the product, you may withdraw from the purchase within the statutory 14-day withdrawal period.
The return must be organized and paid for by the customer.
A refund will only be made under the following conditions:

• The machine is returned undamaged, in its original packaging, and with all accessories.

• The premium cup is included.

• All unused, undamaged, and still sealed multi-capsules—both loose and in the original 12-pack box—must be fully included.

17.5. The offer cannot be combined with other discounts or promotions. It is not a subscription. Commercial resale is not permitted.

17.6. Meama GmbH reserves the right to change or terminate the offer at any time for important reasons, especially in case of sell-out or technical problems.

18. Alternative Dispute Resolution

We strive to amicably resolve any disagreements arising from our contract. Beyond that, we are not obliged to participate in a dispute resolution procedure and unfortunately cannot offer you participation in such a procedure.

19. Final Provisions

19.1. Should one or more provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.

19.2. Contracts between you and us are exclusively subject to Austrian law, excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection laws of the country where you usually reside remain unaffected by this choice of law (especially regarding contract formation and warranty law).

19.3. If you are a merchant, a legal entity under public law, or a public special fund, the place of jurisdiction for all disputes arising from or in connection with contracts between you and us is our place of business.

19.4. These Terms and Conditions are available in German and English. In case of discrepancies or inconsistencies between the versions, the German wording shall prevail. The English version is provided for informational purposes only.

Version: July 2025